Frequently Asked Questions

Here are the most common questions.
If you do not find an answer to your question, please do not hesitate to contact us through the contact form or directly by email at: hello@copo-design.com

Delivery

Usually, Colissimo orders are delivered in 72 hours in France. Current delivery times are around 2 to 4-5 days. Chronopost express delivery (next day delivery) is available.

Absolutely, we deliver worldwide. (see rates when purchasing).

Please allow 2 weeks for country outside EU. customs may take a little longer to process your order, especially in the USA, UK and UAE. 

Materials & use

No, they are intended for indoor use.

The sun's rays may damage the material, and the material is heat sensitive and may warp under the summer sun.

Yes, our products are resistant to water and wear. To recycle this material, it is necessary to use an industrial composting technique. It will last for decades, but not thousands like plastic.

All our objects are designed and manufactured in our workshop in Annecy.

Of course, send us a message to explain us your demand, we will send you a quotation back.

Orders & Returns

No problem, just use the contact form to explain the situation.

In case your order is damaged, incorrect or incomplete, contact us immediately. Don't forget to include your order number and a picture. If it's incorrect, then it's our fault and we will send the right object back to you